Browse by Topic
Find what you're looking for in our help categories.
Getting Started
Learn how to set up your account, upload your first tracks, and get Kii working with your contacts and catalogue data from day one.
Your Music Library
Understand how tracks, versions, lyrics, voice memos, stems, and file attachments work together to keep every element of a song in one place.
Organization & Discovery
Structure your catalogue with folders and playlists, use powerful search and filters, and let audio analysis detect BPM, key, genre, mood, and instruments.
Collaboration & Sharing
Share tracks and projects with collaborators, control permissions at the section level, generate public links with expiry dates, and use messaging for feedback.
Projects & Creative Tools
Build flexible project workspaces with customisable blocks, create visual presentations and EPKs, and use Kii to manage your catalogue through conversation.
Connect Claude & AI Apps
Link Claude and other MCP-compatible AI apps to your catalogue so they can search, read, and (with your approval) update your tracks and projects.
Account & Billing
Update your profile and preferences, choose a subscription plan, manage payment methods, and access invoices through the Stripe-powered billing portal.
Video Tutorials
Watch step-by-step guides to master every feature.
Getting Started with Locker
Smart Uploader Demo
Track Inspector Tour
Sharing & Collaboration
Lyrics Editor Overview
Kii AI Assistant
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
Frequently Asked Questions
Everything you need to know about Locker.
Simply create an account and choose the plan that fits your needs. You can upgrade or downgrade at any time.
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be prorated for the remainder of your billing cycle. When downgrading, the change takes effect at the next billing date.
Locker is built with secure storage, encrypted transport, and permission controls so you can manage access to your music and collaborators.
We'll notify you when you're approaching your limit. You can upgrade your plan anytime for more storage, or manage your files to free up space.
Visit the Pricing page for current billing options and plan details.
Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.