Terms of Service

Effective Date: 30 July 2026

1. Parties and Acceptance

These Terms of Service (the "Terms") govern access to and use of the Locker platform and related services (the "Services"). By creating an account, accessing or using the Services, or clicking "I agree", you agree to be bound by these Terms.

The Services are operated by Red Hammer Limited trading as Locker ("Locker", "we", "us", "our").

Address: Willowbank, Main Street, Hanwell, Banbury, Oxfordshire, OX17 1HP, United Kingdom
Support: support@getlocker.co
Privacy/Legal: support@getlocker.co
Website: www.getlocker.co

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity, and "you" includes that entity.

2. Definitions

"Account" means a registered user account for the Services.
"Content" means any audio files, recordings, metadata, messages, documents, images, or other materials uploaded, stored, processed, transmitted, or otherwise made available through the Services by or on behalf of you.
"Documentation" means any user guides or help materials we make available for the Services.
"Fees" means subscription fees and any other amounts payable for the Services.
"Order Form" means an ordering document executed by the parties for enterprise use of the Services (if applicable).
"Services" means the Locker platform and related functionality provided by Locker.
"User" means an individual authorised to use the Services under an Account.
"Collaborator" means a person you grant access to some or all of your Content, whether or not they hold their own Account.
"Share Link" means a link you generate to give access to Content, including links protected by a password or subject to an expiry date.
"Submission" means content sent to you by a third party through a brief's submission link or similar intake feature.
"Connected Application" means a third-party application you authorise to access your Account through Locker's connection features, including AI assistants connected over the Model Context Protocol.
"Kii" means the AI assistant built into the Services.

3. Eligibility; Account Security

You must be at least 13 years old (or the minimum age required by applicable law) to use the Services. You are responsible for all activity under your Account(s) and must maintain the confidentiality of login credentials. You must promptly notify us of any unauthorised use or security incident relating to your Account.

4. Subscriptions; Fees; Cancellation

4.1 Plans (current)

Free: 25 tracks, £0/month
Creator: 100GB, £10/month
Creator Plus: 300GB, £20/month
Studio: 750GB, £35/month

4.2 Billing

Fees are billed in advance on a recurring basis unless otherwise stated. Payments are processed by Stripe or another payment provider displayed at checkout. We do not store full card details.

4.3 Cancellation

You may cancel at any time. Unless stated otherwise in-product, cancellation becomes effective at the end of the then-current billing period.

4.4 Refunds

Fees are non-refundable except to the extent required by applicable law.

4.5 Plan Limits and Analyser Credits

Each plan includes a storage allowance and a monthly allowance of analyser credits. Analyser credits are consumed by audio analysis features, including automatic detection of tempo, key and audio characteristics, and by track separation. Unused credits carry over up to a cap of twice the monthly allowance, and do not accrue beyond that cap.

Where a feature would exceed your available credits or storage allowance, the Services will decline the request rather than incur a charge. Current allowances for each plan are shown on our Pricing page.

If your stored Content exceeds your plan's storage allowance, for example after a downgrade, further uploads are declined until you reduce your usage or move to a larger plan. Your existing Content is not deleted for exceeding a storage allowance, and it remains available to you and downloadable.

5. Customer Content; Licence Grant

5.1 Ownership

As between the parties, you retain all right, title and interest in and to your Content.

5.2 Licence to Locker

You grant Locker a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display and otherwise use Content solely to:

Provide, maintain, and secure the Services;
Implement sharing/collaboration features as directed by you and your Users; and
Improve and develop the Services (including performance, reliability and user experience improvements), provided that Locker does not use your Content to market your Content publicly without your consent.

5.3 AI Training Exclusion

The licence in Section 5.2 does not permit, and Locker does not carry out, the use of your Content to train, fine-tune or otherwise develop artificial intelligence or machine learning models. Locker does not provide your Content to any third party for those purposes. This exclusion applies to your audio recordings, lyrics, and catalogue content, and survives any change to the Services.

Audio analysis features (such as tempo, key and audio characteristic detection) operate on your recordings to describe them within your own account. Their results are not pooled into any shared, public or cross-customer model.

5.4 Responsibility for Content

You represent and warrant that you have all rights necessary to submit Content and to grant the licence above, and that your Content and use of the Services comply with applicable law and do not infringe third-party rights.

6. Sharing and Collaboration

6.1 You Control Access

The Services let you give other people access to your Content, either by inviting them as Collaborators or by generating a Share Link. You decide what is shared and with whom. Depending on the feature used, you may set a role of editor, commenter or viewer, protect a Share Link with a password, set an expiry date, allow or prevent downloads, ask recipients to give their name before playing, and revoke access at any time.

6.2 Your Responsibility for Access You Grant

You are responsible for deciding who receives access to your Content and for the level of access you grant. Granting a person editor access allows them to change the Content they can reach. Sharing a link allows anyone holding that link, and anyone they pass it to, to access the Content on the terms you set.

Revoking access stops further access from the point of revocation. It cannot recall material a recipient has already viewed, played or downloaded. You should take this into account when sharing unreleased recordings.

6.3 Recipient Activity You Can See

The Services record when a Share Link is opened, played and downloaded, including how long was played, the type of device used and the approximate country it was opened from, and show that activity to you as the person who shared it. Where you turn on the option to ask who is listening, recipients are asked to give a name before playing or downloading, and that name is shown to you alongside their activity. Recipients are told on the page, before they play anything, that you can see when they open, play and download the content.

A name given by a recipient is self-declared and is not verified by us. You should not treat it as proof of identity. Where a recipient does not give a name, their activity is recorded without one and cannot be attributed to a person.

6.4 Collaborators and Recipients

Collaborators and recipients of a Share Link are granted access only. They acquire no ownership of, or rights in, your Content by receiving access to it. Any person accessing Content through the Services, whether or not they hold an Account, must comply with Section 8 (Acceptable Use), and must not redistribute Content beyond the access granted to them.

6.5 Content Shared With You

Where another user shares Content with you, that Content remains theirs. You may use it only within the access they have granted, and their revocation of access ends your right to use it through the Services.

7. Submissions From Third Parties

The Services allow you to create an inbox through which third parties, including people without an Account, may send you Submissions. Where you enable such an inbox:

The sender is responsible for holding all rights necessary to send the material, and warrants that they do so;
Locker acts only as a conduit for the transfer and does not review, approve or endorse Submissions;
Where an inbox is attached to a brief inside a project, people with access to that project can also see, listen to and record an opinion on Submissions sent to it;
You decide whether to accept or decline each Submission. A Submission you accept becomes Content under these Terms, and Section 5.4 applies to it from that point;
Submissions left unreviewed are deleted automatically after a retention period, which is 30 days unless the inbox owner sets a different one; and
You are responsible for the operation of any inbox you publish, including how you describe it and what you invite people to send.

We may apply file type, file size and rate limits to intake features to protect the Services and their users.

8. Acceptable Use

You must not (and must not permit any third party to):

Use the Services in violation of law, regulation, or third-party rights;
Upload or transmit malware or otherwise interfere with or disrupt the Services;
Attempt to gain unauthorised access to the Services or other users' data;
Scrape, crawl, or harvest data except as permitted by the Services' intended functionality;
Reverse engineer or attempt to derive source code or underlying ideas of the Services, except to the extent permitted by law.

We may suspend or terminate access for violations of this Section.

9. Kii and AI Features

9.1 How AI Features Process Your Data

Certain inputs (e.g., prompts and limited contextual data such as metadata) may be transmitted to third-party AI providers to provide AI-enabled features, as described in our Privacy Notice. Your audio files are not transmitted to third-party AI providers. The AI training exclusion in Section 5.3 applies to all AI-enabled features.

9.2 Actions Taken on Your Instruction

Kii can take actions on your catalogue at your instruction, such as updating metadata, organising tracks, or creating and amending records. Where an action is significant or difficult to reverse, the Services will ask you to confirm it before it is carried out.

Actions you instruct or confirm are your actions, and you remain responsible for them as if you had performed them yourself. Actions taken through the Services are recorded in your account history, showing what changed, when, and what initiated it.

9.3 Accuracy

AI-generated output may be incomplete or inaccurate. It is provided to assist you and is not professional, legal, financial or rights-clearance advice. You should verify AI-generated output before relying on it, particularly where it concerns credits, ownership shares, or any statement made to a third party.

10. Connected Applications

The Services allow you to authorise a Connected Application to access your Account, including third-party AI assistants connected over the Model Context Protocol. Where you do so:

You choose the level of access granted, which may be read access or read and write access;
Access continues until you revoke it, which you may do at any time from your account settings;
Actions performed through a Connected Application you authorised are treated as your actions under Section 9.2; and
Locker is not responsible for the behaviour, security or availability of a Connected Application, or for what its provider does with data it receives. Your use of it is governed by that provider's own terms.

We may suspend a connection where we reasonably believe it is being used to compromise the security of the Services or another user's data.

11. Third-Party Services

The Services may depend on third-party services (e.g., hosting, database, payments, monitoring). Locker is not responsible for outages or failures of third-party services outside Locker's reasonable control.

12. Support

Support is provided on a best-efforts basis via support@getlocker.co. Any specific support commitments for enterprise deployments must be set out in an Order Form and/or SLA.

13. Termination; Suspension; Account Deletion

13.1 Suspension and Termination by Locker

We may suspend or terminate your access if: (a) you materially breach these Terms; (b) we are required to do so by law; or (c) your use poses a security risk to the Services or other users. Upon termination, your right to use the Services ceases.

13.2 Deleting Your Account

You may permanently delete your Account at any time from within the Services. Deletion cancels any active subscription, removes your Content from our systems including stored files, and removes your login. Deletion is irreversible and we cannot recover a deleted Account or its Content. We recommend downloading anything you wish to keep before deleting.

Where Content is co-owned with another user, that user's copy and their access to it are preserved. Deleting your Account removes your own access and your own copy, and does not delete Content belonging to other users.

We retain a minimal, non-identifying record that a deletion took place, in order to evidence that we acted on the request. Retention periods for other categories of data are set out in our Privacy Notice.

14. Disclaimer

Except as expressly set out in these Terms (and to the extent permitted by law), the Services are provided "as is" and "as available" without warranties of any kind.

15. Limitation of Liability

Nothing in these Terms limits liability that cannot be limited by law. Subject to the foregoing, Locker will not be liable for indirect, incidental, consequential, special or punitive damages, or loss of profits, revenue, data or goodwill. Locker's aggregate liability arising out of or relating to the Services will not exceed the Fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

16. Changes

We may modify these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use after the effective date constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, subject to mandatory consumer rights.

18. Notices; Contact

Support: support@getlocker.co
Privacy/Legal: support@getlocker.co